Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why:

Personal Information You Provide

When you sign up for courses or contact us, we collect basic details like your name, email address, phone number, and postal address. We need this to deliver our services and keep in touch about your learning journey.

Technical Information

Like most websites, we automatically collect some technical data when you visit dovanaraque.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to keep the platform running smoothly and understand what works well.

• Browser and device characteristics
• Pages viewed and time spent on each section
• Referring websites and search terms used
• Location data (city and state level, not precise coordinates)

How We Use Your Information

We're pretty straightforward about this—your information helps us deliver better education services. Here's what we do with it:

• Course Delivery: Providing access to learning materials, tracking your progress, and issuing certificates when you complete programs
• Communication: Sending course updates, answering questions, and sharing relevant educational content you might find useful
• Payment Processing: Handling transactions securely (though we don't store complete card details—that's done by certified payment processors)
• Service Improvement: Analysing how people use our platform to make courses more effective and easier to navigate
• Legal Requirements: Meeting our obligations under Australian law and protecting both your rights and ours

Sharing and Disclosure

We don't sell your personal information. Period. But we do work with trusted service providers who help us run our business.

Service Providers

These are companies that handle specific tasks for us—things like payment processing, email delivery, or hosting our learning platform. They only access the information needed to do their job and are contractually required to protect your data.

Business Transfers

If dovanaraque merges with another company or undergoes restructuring, your information might be transferred as part of that process. We'd notify you beforehand and ensure the new entity follows the same privacy standards.

Legal Obligations

Sometimes we're required by law to disclose information—for example, if served with a valid court order or to protect someone's safety. We'll only share what's legally necessary and will notify you unless prohibited from doing so.

Your Rights and Choices

Australian privacy law gives you several rights over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days, usually in a portable format like PDF or CSV. There's no charge unless the request is particularly complex or repetitive.

Correct Inaccurate Data

If something's wrong or outdated, let us know and we'll fix it promptly. You can update most information directly through your account dashboard.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we have a legal reason to keep it—like completing a course you're enrolled in or meeting tax obligations. Even after deletion, some data might remain in backup systems for a limited period.

Opt Out of Marketing

Unsubscribe from promotional emails any time using the link at the bottom of each message. You'll still receive essential service communications like course confirmations or payment receipts.

Lodge a Complaint

If you're not satisfied with how we've handled your information, contact us first and we'll work to resolve it. If that doesn't work, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data Security Measures

We take security seriously because your trust matters. Here's how we protect your information:

• Encryption: All data transmitted to and from dovanaraque.com is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Only authorised staff can access personal information, and they're trained in privacy practices
• Secure Storage: Data is stored on servers with firewall protection, intrusion detection, and regular security audits
• Payment Security: We use PCI-DSS compliant payment processors—card details never touch our servers
• Regular Updates: Our systems are patched and updated to protect against known vulnerabilities

That said, no system is completely foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we detect a breach that might affect you, we'll notify you and the OAIC as required by law.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy or as required by law.

After these periods, we either delete your information or anonymise it so it can't be linked back to you. Some anonymised data might be kept indefinitely for statistical purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work better and understand how it's being used. Here's a breakdown:

Essential Cookies

These are necessary for basic functions like logging in, maintaining your session, and processing payments. The site won't work properly without them.

Analytics Cookies

We use these to see which pages are popular, where visitors get stuck, and how we can improve the learning experience. This data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your choices—like display settings or course bookmarks—so you don't have to reset them every visit.

You can manage cookie preferences through your browser settings. Just note that blocking certain cookies might limit what you can do on the site. Most browsers allow you to view and delete cookies individually.

Children's Privacy

Our services are designed for adults (18 years and older). We don't knowingly collect information from anyone under 18 without parental consent.

If a parent or guardian believes their child has provided us with personal information, please contact us immediately and we'll delete it. For participants under 18 enrolled through educational institutions or with parental permission, we require written consent before collecting any data.

Third-Party Links

Our website occasionally links to external resources—financial news sites, research papers, or educational tools. We're not responsible for the privacy practices of these third parties.

Before providing personal information to any external site, check their privacy policy. Just because we link to something doesn't mean we endorse their data handling practices.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with any changes, please stop using our services and contact us about closing your account.

International Data Transfers

While we're based in Australia, some of our service providers operate internationally. Your information might be processed or stored in countries with different privacy laws than Australia.

When we transfer data overseas, we ensure appropriate safeguards are in place—like standard contractual clauses or verification that the receiving country has adequate privacy protections. Common locations include:

• United States (cloud hosting and payment processing)
• European Union countries (email services and support tools)
• Singapore (backup and redundancy systems)

You can contact us for specific details about where your data is processed and the protections in place.